Problems With Osmo Oil Customer Service

By Michael Price


Customer service is absolutely horrendous!

On the advice of someone else, I called up to check the recommended period before it may need another coat, for maintenance.

Giving me all the “depending on this and that” that all companies come out with, but couldn’t give me a decent answer, but when he did try to give an answer, he wasn’t very convincing. So another recoat maybe needed in 8 months or 3 years, depending on the variables……..

So then I tell him he didn’t sound very convincing and surely they’ve got some sort of an idea on how long there products last in general UK weather, middle of the island type weather. I say that I may have to consider alternatives, to which he says “OK” and puts the phone down.

He also contradicted himself because he was telling me there clear UV oil doesn’t last as long as the tints, but online they are recommending the clear coat as a final coat to extend the life, to which he tells me this could be wrong.

I don’t very often do many wood staining jobs, maybe one small job a year, but I’ve always used Dulux unless specified. This a decent sized house with all oak doors and windows that are being sanded back to natural because the last job was done poorly with Sadolin.

I will probably use Dulux?

The Osmo 420 UV protection is a nightmare for recoat. You’re looking at a good 2 months before it stops being tacky. Put me right off using it.

Problems With Osmo Oil

I had a convocation with the Osmo rep a few years back at brewers. he told me that the clear will break down 12 to 15 times quicker than a tinted oil. He said that it would need looking at after 6 months, especially on anything horizontal like windowsills, beads etc. I’ve seen tinted osmo fail after 12 months & it’s a ball ache putting it right again.

Dale Hamilton

I had similar with Osmo last year. They recommended UV clear for two garden benches. Complete failure within six months. Spoke to them this year and they said UV is only for vertical surfaces not horizontal! They then suggested decking oil for the garden benches!! I have had to completely redo the job for my customer. Over to Barrentine who were much more helpful

Dave Mallard

As a professional decorator, how could you possibly consider using this on a client’s house. There are far better alternative products available.

Sean Knowles - problem with Osmo Oil customer service

Tikkurila Optiva 5 Review – Durable Matt Emulsion

Professional decorator Mike Gregory gives a full and honest Tikkurila Optiva 5 review, a durable matt emulsion used on interior ceilings and walls.

The Best Adhesion Primer on the Market

Decorating God, Robin Gofton conducts the mother of all comparison tests with the hope of finding the best adhesion primer on the market.

Dulux Trade Gloss Review – all you need to know

Professional decorator Mike Gregory gives a full and honest Dulux Trade Gloss review. A product he thinks gives an awesome finish.

Jotun Demidekk Ultimate Review

Professional decorator Scott Murphy gives a full and honest Demidekk Ultimate Review. A product he has absolute faith will stand up to the British weather.

Brush Mate Review by a professional decorator

Professional decorator Mike Gregory gives a full and honest brush mate review based on his own experience. Do they work? Are they worth their money?

Johnstone’s Oil-Based Eggshell Review

Professional decorator Scott Murphy gives his full and honest Johnstone’s oil-based eggshell review, but how does it compare with similar products?

Tikkurila Paint Review – by Mike Gregory

Professional decorator Mike Gregory gives a full and honest Tikkurila paint review. Other than the odd dodgy product, he is impressed

Tetrion All-Purpose Filler Review

Professional decorator Mike Cupit gives a full and honest Tetrion All-Purpose Filler Review, an all-round filler designed for a multitude of situations.

Best Oil Based Gloss – Review and Guide

Professional decorator Mike Gregory talks oil-based gloss. What products are out there, and which is the best to use overall.

Dulux Weathershield Masonry Paint Review

Professional decorator Mike Gregory gives a full and honest review of the Dulux Weathershield masonry paint range. Well worth a read