Could a Nutcase Customer Damage my Business??


Morning guys

Bit of an odd one – I worked in an area with no signal yesterday, but when I finally got a signal, I had 5 missed calls and 3 voicemails from a old lady I did about 3/4s of a day’s work for around 3yrs ago.

Basically, had a call originally from her asking for loads of decorating to be done urgently, so I told her my day rate as she wanted to pay that way.

Halfway through the day she kicked off saying she wasn’t happy with our day rate and wanted to use an old decorator for £50 per day. I just said fine, got the lads to pack up and left. Later on that same day I had a call from the woman ranting because we hadn’t finished an area of the hallway. I explained that because she was not happy to pay our day rate, we couldn’t carry on. That said, I sent two guys back to appease her for half day a day.

Anyway, yesterday she was literally going mental saying she is going to destroy my business because we didn’t completely the job. Could a nutcase customer damage my business??

Also stated she withdrew £800 from the bank on this day and paid me in cash.

All utter lies!! I actually only got enough to cover paint. I think it was around £180.

But that aside, she reckons she is going to do everything in her power to cause me problems because “I don’t realise who I’m dealing with” etc 🙄😕😡

You literally couldn’t reason with her or make her see any sense at all!! But obviously from a business point of view, I don’t need the sh1t! I have never come across anyone like this in 20yrs .

What would you do??

Thoughts or experiences of nut job customers. Maybe the people on the Forum could help? 🤔🙄

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Could a nutcase customer damage my business